We get it — waiting for money to show up in your account can be stressful. If a payment hasn't landed yet, don’t worry. There are a few common reasons this might happen, and we’re here to help you figure it out.
✅ Double Check the Details
Sometimes, payments get stuck or bounce back because of small errors. If the person sending you money entered the wrong account number or missed something, the transfer might not go through properly. It’s always good to make sure everything was filled in correctly.
🕐 Delays Can Happen
Even when everything looks fine, banks can sometimes take a little extra time to process the payment. If that’s the case, it could take a couple of days before the money reaches your account — but hang in there. Our team is on top of it and doing everything we can to make sure you get your funds.
🤝 Need a Hand? We’re Here
If you’re unsure or just want to check in, feel free to reach out to us.
You can:
Use the in-app chat to speak with us
Or email us at [email protected]
We’ll look into it right away and keep you updated.
💚 We’ve Got You
These things happen now and then, but there’s no need to worry. If a payment is stuck or delayed, we’ll help sort it out and get your money to you as soon as possible.